Terms and conditions valid from 1 July 2026

These terms form part of the membership agreement concluded between the person who has entered into the agreement (hereinafter “Member”) and Forever Helsinki Oy (hereinafter “Forever Pihlajalinna” or “Centre”).

1. Definitions

“Freeze” — a temporary suspension of membership during which the Member’s obligation to pay membership fees and the right to use the Centre’s services are suspended. A freeze does not reduce the remaining term of a fixed-term agreement.

“Subscription Fee” — the fee charged to the Member every four (4) weeks, determined by the membership tier and content selected by the Member.

Annual Membership Fee — a fee charged annually at the time of the Member’s first Subscription Fee payment of the year, valid for that calendar year. The amount varies depending on the membership tier and Centre selected by the Member.

2. Membership Registration

1. Joining as a member requires acceptance of the current terms and conditions and payment of the applicable fees. The person joining is responsible for the accuracy of the information they provide and must promptly notify the Centre of any changes to their contact details. Membership is personal and non-transferable.
2. A Member who has purchased a membership remotely has the right to cancel the purchase within fourteen (14) days of entering into the agreement by notifying the Centre in writing in accordance with the Consumer Protection Act (KSL 6:14). The Centre is entitled to charge a reasonable fee for services actually used during the cancellation period.
3. The minimum age for gym training at the Centre is 13 years. When purchasing a gym membership for a member aged 13–14, the guardian must also hold a valid membership at the same Centre. The guardian is responsible for paying the minor’s Subscription Fee. A member aged 13–14 must always train in the company of an adult.
4. Membership may only be granted to persons who have no outstanding debts related to a previous membership.
5. Membership may only be granted to persons who have not previously been banned from one or more Forever Pihlajalinna Centres.
6. The Member must present any proof of eligibility for a discount — such as a student card or pension certificate — either at the time of joining or when the discount is applied. For memberships purchased remotely, proof must be presented at the Centre within one (1) month. Student status must be verified annually. If the conditions for a discount are no longer met, the four-weekly Subscription Fee will be adjusted to the standard price.

3. Annual Membership Fee

The Annual Membership Fee is charged at the time of the Member’s first Subscription Fee payment of the year and is valid for that calendar year. The amount varies depending on the membership tier and Centre selected by the Member.

4. Changing the Membership Agreement

1. A Member with an open-ended agreement may change their membership tier (Biocircuit, Basic or Premium) at any time. The change takes effect at the beginning of the next billing period. A Member may also convert an open-ended agreement to a fixed-term agreement at any time. Available membership types, concepts and add-on services can be found in the price list.
2. A Member with a twelve (12)-month fixed-term agreement may upgrade from Basic to Premium during the contract term. Downgrading from Premium to Basic is not permitted during a fixed-term contract and may only be made at the earliest when the fixed term has expired.

5. Freezing the Membership

1. The agreement may be frozen a maximum of one (1) time per calendar year, for a minimum of seven (7) days and a maximum of thirty-one (31) days. The Centre charges an administration fee in accordance with the current price list, currently ten (10) euros regardless of the length of the freeze.
2. Depending on the membership type, additional freeze benefits may apply. Current benefits are available at www.foreverclub.fi/liity
3. The Member’s payment obligation and right to train and book services are suspended for the duration of the approved freeze. Fees already charged will not be refunded but will be credited against future charges. The credit is applied to the training period such that the start of the next billing period is shifted by the number of days already charged.
4. If the agreement is terminated during a freeze, the agreement remains in force until the end of the month following the month in which the termination notice is given. During the notice period the Member’s payment obligation and training and booking rights remain fully in effect.
5. The agreement may be frozen beyond the one-month maximum if the grounds for the freeze are illness, pregnancy or military service, and the Member provides written proof to the Centre.
6. In cases of illness, a freeze may also be applied for retrospectively. A retrospective freeze request must be submitted together with appropriate written documentation to the Centre no later than three (3) months after the freeze began. Any credit is applied to the training period. The Centre charges an administration fee of ten (10) euros.
7. A freeze does not reduce the remaining term of a fixed-term agreement. The duration of a fixed-term agreement is extended by the length of the freeze.

6. Termination of Membership

1. A Member may terminate an open-ended agreement with one (1) calendar month’s notice. Termination must be submitted to the Centre in writing in accordance with the current instructions. The agreement remains in force until the end of the month following the month in which the written notice is given. Instructions are available at www.foreverclub.fi/jasenyysmuutokset
2. A twelve (12)-month fixed-term agreement may not be terminated during the contract term. The Member is guaranteed the monthly Subscription Fee for the entire commitment period; the Centre may not change the agreed Subscription Fee before the fixed term expires, except for changes arising from value-added tax adjustments or other regulatory measures as referred to in clause 7.2, or where a special discount granted to the Member expires during the contract term. Upon expiry of the fixed term the agreement automatically continues as an open-ended agreement with one (1) calendar month’s notice. At the end of the fixed term the Subscription Fee changes to the price applicable to the open-ended agreement in force at that time.
3. If the Member relocates before the expiry of the twelve (12)-month fixed term to a locality where there is no Forever Pihlajalinna Centre, the agreement may be terminated with one (1) calendar month’s notice. In that case the retail value of any joining gifts stated in the agreement will be reclaimed in full. Termination must be notified to the Centre in accordance with clause 1. The Member must enclose proof of their new address. The Centre alone decides whether to terminate the agreement before the fixed term expires. If a Forever Centre exists in the new locality, the Member’s remaining contract term continues until the end of the fixed term at the price applicable to the corresponding fixed-term agreement at the new Centre. A health-related reason does not entitle the Member to terminate a twelve (12)-month fixed-term agreement during the contract term unless the Member provides a written medical certificate stating that continuing to train would pose a serious health risk or is medically impossible for the remainder of the contract term. The certificate must be submitted to the Centre. The Centre will assess the submitted certificate and decide at its discretion whether grounds for early termination exist. If termination is approved, the agreement ends with one (1) calendar month’s notice from the date on which the certificate is submitted.
4. A Member may terminate any paid add-on services attached to the membership with one (1) calendar month’s notice. Add-on services remain in force until the end of the month following the month in which notice is given.

7. Price Changes

1. The Centre may adjust the Subscription Fees of open-ended agreements annually in line with the change in the consumer price index without separate advance notice. For other price changes the Centre will inform the Member at least two (2) months before the new prices take effect, except for changes under clause 7.2, which are notified in accordance with that clause. If a price change is materially detrimental to the Member, the Member is entitled to terminate the open-ended agreement with immediate effect within one (1) month of the notification of the change.
2. The Centre is obliged to notify Members of price changes resulting from changes in value-added tax or other regulatory measures at least one (1) month before such changes take effect.

8. Billing Surcharge and Late Payment

1. The Centre is entitled to charge a reasonable billing surcharge for all invoiced services.
2. If the Member’s payments are overdue, the Centre is entitled to charge interest on arrears in accordance with the Interest Act and a reminder fee. If the invoice has to be referred to a debt-collection agency, the Member is liable for reasonable collection costs. If the Member continues to neglect their contractual payments despite notification, the membership may be terminated with immediate effect.

9. Training at the Centre

1. The Member trains at the Centre at their own risk and is responsible for their own insurance. Before purchasing a membership, the Member must ensure that their state of health permits safe training. The Member must comply with the operating instructions for the Centre’s equipment and premises and with staff guidance. The use, possession and supply of doping substances and illegal substances are strictly prohibited on the Centre’s premises. Professional coaching or instructing on the Centre’s premises is prohibited without a separate written agreement with the Centre.
2. The Centre holds public liability insurance. The Centre’s insurance does not cover Centre events held off-site.
3. In addition to the membership agreement, the Member is bound by the Centre’s rules, available at www.foreverclub.fi/saannot
4. The Member is issued a personal membership card for the duration of the membership, which may be a physical card or a digital card in the “My Forever” mobile application. The Member must always have their membership card with them when visiting the Centre. The membership card must be kept safe and must not be passed to third parties. If the physical card is lost, a replacement may be obtained for the applicable card fee. The digital membership card is available free of charge through the “My Forever” application.
5. Membership is always personal. If the Centre detects misuse of the membership, it is entitled to terminate the membership with immediate effect. A contractual penalty fee in accordance with the current price list will be charged to the Member, and the Centre is not obliged to refund pre-paid fees. The Centre may unilaterally suspend or terminate membership on grounds of unpaid fees, misuse of the membership card, inappropriate conduct, repeated or material failure to comply with gym etiquette, or breach of the terms and conditions.

10. Group Exercise

1. The group exercise timetable at the Centre changes two to four times per year. The number of classes varies according to member attendance — for example, fewer classes are offered in summer due to lower visitor numbers. A change to the timetable does not entitle the Member to cancel a fixed-term agreement.

11. Processing of Member Data

1. The Member agrees that the Centre and companies belonging to the same group may register, store and process personal data relating to the Member, such as contact details, photograph, payment information and services used. Personal data are processed for the purposes of managing, administering and developing the customer relationship, producing, offering and developing services and products, and marketing the Centre’s products, as well as for statistical and market research purposes. Personal data may also be processed to create profiles of registered persons in order to improve the customer relationship and to direct individualised marketing and advertising to the Member. The controller responsible for processing personal data is Forever Helsinki Oy. Further information on the processing of your personal data is available at www.foreverclub.fi
2. The Member agrees that the Centre may send information about its services to the postal address, email address and mobile number provided by the Member. The Member may modify their consents for different communication channels at any time in the My Forever application.
3. The Member’s personal data will not be disclosed to third parties without the Member’s written consent, except where disclosure is required by law.

12. CCTV Surveillance

1. To ensure an appropriate level of security, the Centre’s premises are equipped with recording CCTV cameras. The purpose of CCTV is to prevent, deter, detect and combat crime, and to investigate crimes and damage that have already occurred. CCTV is used to protect the safety of staff, members and visitors and to protect the Centre’s property. CCTV signage is displayed on the premises. The legal basis for processing CCTV data is the Centre’s legitimate interest in preventing dangerous incidents and theft and in ensuring the safety of staff, members and visitors (Article 6(1)(f) of the General Data Protection Regulation), as well as Sections 16 and 17 of the Act on the Protection of Privacy in Working Life (759/2004) and Section 27 of the Occupational Safety and Health Act (738/2002). CCTV recordings are retained for a maximum of one (1) year from the date of recording, after which they are automatically deleted, unless legislation requires longer retention. Recordings may be disclosed to companies within the Pihlajalinna group, service providers and authorities such as the police for the purposes of investigating crimes or on other lawful grounds. The Member has the right to access recordings relating to themselves by contacting the Centre. The CCTV privacy notice is available at https://www.foreverclub.fi/liiketilojen-kameravalvonnan-tietosuojaseloste/.

13. Amendment of Terms

1. The Centre has the unilateral right to amend the terms of the agreement. Members will be notified of changes to the terms two (2) months before they take effect. If the changes are materially detrimental to the Member, the Member is entitled to terminate the agreement with immediate effect within one (1) month of being notified of the changes. If the Member has not terminated the agreement within one (1) month of being duly notified, the Member is deemed to have accepted the changes. The Centre is entitled to transfer this agreement to a third party — for example, in connection with a business acquisition or transfer — without the Member’s separate consent. The Member will be notified of the transfer in writing in advance.

14. Force Majeure

1. The Centre is not liable for delays or interruptions to services caused by force majeure. Force majeure means an unforeseeable event beyond the Centre’s control, such as war, pandemic, epidemic, natural disaster, regulatory order or other comparable exceptional circumstance. Force majeure does not entitle the Member to cancel a fixed-term agreement.

Terms and conditions updated 1 July 2026